Service

OEM/ODM Service

Huaxuan Coatings boasts a mature OEM/ODM cooperation system, with full control from product R&D, formula optimization to large-scale production. Leveraging modern production bases and strict quality control processes, we undertake full-series coating OEM orders, supporting brand customization, packaging design and formula innovation. Flexibly adapting to different order volume needs, we simultaneously provide core technical support and compliance documentation, strictly protect customer intellectual property, and offer “consistent technology and quality” localized supply chain services to help partners expand markets rapidly.

Global Logistics & Customs Clearance Service

Tailored to the characteristics of dangerous goods transportation for coatings, we provide customized logistics solutions. Cooperating with professional logistics partners, we use low-dew-point containers to control humidity and ensure product quality during transportation. Familiar with customs regulations of various countries, we offer one-stop clearance services including MSDS preparation, customs documentation and tax payment. Pre-declaration mechanism shortens customs clearance time, ensuring efficient and compliant delivery of goods worldwide.

Technical Training & On-site Support

We offer full-chain technical support including product application training, construction process guidance and troubleshooting solutions. Technical experts can be dispatched to conduct on-site operation demonstrations and skill training. Through online video guidance and real-time consultation, we help customers master key product usage points. We also provide construction equipment adaptation suggestions and performance testing methods to maximize coating application effects and enhance customer experience.

After-sales Maintenance & Quality Guarantee Service

We have established a comprehensive after-sales guarantee system, providing product quality assurance and long-term maintenance services. Personalized quality guarantee plans are formulated for different application scenarios, and regular follow-ups are conducted to understand product usage. We respond quickly to after-sales inquiries and provide solutions such as coating repair and performance optimization. We also offer product storage suggestions and shelf-life management guidance to help customers extend coating service life and reduce overall usage costs.

Frequently Asked Questions (FAQs)

What about transportation cycle and logistics solutions?

We provide specialized dangerous goods logistics services with stable door-to-door timeliness and support DDP (Delivered Duty Paid) services.

How to get technical support?

Professional teams offer full-process services including online consultation, on-site guidance and construction training.

What payment methods are available? Do you accept letters of credit?

We support various common international trade payment methods such as T/T, L/C (Letter of Credit), and D/P. Adjustments can be negotiated based on cooperation scale and cycle to ensure the capital security of both parties.

What is the product production cycle?

The production cycle for regular products is 7-15 working days; customized formula products or large orders take 15-30 working days. It can be negotiated according to order quantity and product complexity, and urgent orders can be prioritized for production.

What is the minimum order quantity?

Small-batch trial orders are accepted, subject to negotiation based on product type.

What does after-sales support include?

We provide product quality guarantee, construction problem solutions and regular follow-up services.

What is the sample application process? Is it free?

Sample applications can be submitted via official website forms, emails, or account managers. Routine samples are provided free of charge of 0.5kg, and only express delivery fees need to be borne; customized samples are charged according to R&D costs, and relevant fees can be deducted after large-order cooperation.

Do you support customized product packaging?

We support full-process packaging customization, including packaging materials (iron drums, plastic drums, small-sized cans), capacity specifications, and label design (including brand LOGO, product parameters, and multi-language descriptions), complying with packaging compliance requirements of the target market.

Customized Formula Service

Professional R&D & precision testing support

Full-scenario customized formulas (weather-resistant, low-VOC, special substrate adhesion)

In-depth demand communication & multi-dimensional performance testing

Small-batch trial production & rapid formula iteration

High-precision color matching for consistency

Stable performance to meet diverse market demands

Cooperation Inquiry